How do I log into Exponent HR?
Follow the below steps to access Exponent HR:
Click ‘First Time User Login’
-Leave work email blank
-Social Security Number (with dashes)
-Zip code (this will be your tax home zip code)
-Date of birth (format example: month/day/year – 01/01/2020)
Select and provide answers to security questions
Obtain ID and password
When do my benefits go into effect?
Your benefits become effective the first day of the month after the first day worked. (Example: Start Date: 4/1, 4/15 or 4/30, Benefits effective: 5/1)
When do my benefits end?
Your benefits end the last day of the month after the last day worked.
When will the benefits deductions start?
Your deductions will begin the first of the month after you send back your enrollment forms.
Can I cancel my benefits enrollment?
Yes, you will need to let your recruiter know so you can be sent the cancellation forms to complete.
When do I get my benefits cards?
Temporary ID cards will be emailed to you by the third of the month. Your permanent ID cards will come through USPS mail to Delta Healthcare Providers and will then be mailed to your preferred mailing address. Please allow 7 to 10 days for this mailing process.
I have vision benefits elected but no card. What do I do?
Please let your doctor’s office know you are under Superior Insurance and they can look up your benefits with your social security and date of birth
What is Teledoc?
Teledoc provides 24/7 access to a national network of U.S. licensed physicians for medical consolations via phone or online video. These doctors can provide quick diagnosis, treatment options, and prescribe medications, when necessary, for non-emergency medical issues.
How do I use Teledoc?
Follow the steps below to set up your Teladoc account and start using the telehealth service.
- Go to https://member.teladoc.com/feelbetter
- Under “Setup your account” enter your first name, last name, and date of birth, as well as the Member ID located on the Freshbenies information booklet you received in the mail.
- Enter all required fields, using your tax home address for the zip code, and complete account setup process.
- Once account has been created, you may request a consultation via the Freshbenies app or by calling 1-855-847-3627.
When am I eligible for 401(k)?
You are eligible after 1,000 hours worked.
How will I know I am eligible for 401(k)? How do I enroll?
You will receive an email the first week of the month you become eligible with the enrollment forms attached. You will need to complete these forms and send them back to Delta Healthcare Providers’ Human Resource department. If you do not return the enrollment forms, Delta Healthcare Providers will automatically enroll you at 3%.
Does DHP offer 401(k) matching?
DHP offers a yearly discretionary match that varies yearly depending on the performance of the company.
I’m still working with Delta Healthcare Providers, but I received a letter in the mail from Blue Cross saying my benefits have been terminated. Do I have benefits still?
If you are a current traveler with Delta Healthcare Providers and have received this notice you probably have switched facilities however you still have benefits through Blue Cross Blue Shield. Please contact your recruiter if you are still experiencing issues at your doctor or pharmacy.
Does Delta Healthcare Providers reimburse me for my license?
Reimbursement for licensure is typical, but not guaranteed. This is a conversation you must have with your recruiter. The expenses need to be accounted for and listed on your Assignment Detail Letter. You will need to save and submit to Delta Healthcare Providers any receipts in order to be reimbursed the amount agreed upon.
Does Delta Healthcare Providers pay for me to renew my license while on assignment?
If you know your license will expire while on assignment, let your recruiter know before that assignment starts. Any reimbursement given is on a case by case basis and must be listed on your Assignment Detail Letter.
Will Delta Healthcare Providers pay for the CEU’s I want to take?
If you know of a course you want to take, contact your recruiter about help with reimbursement. Any reimbursement given is on a case by case basis. Delta Healthcare Providers provides $50 annually for CEU’s. Contact your recruiter for any reimbursement requests above this.
Will I be reimbursed for the travel expenses I incur while getting to a new assignment?
Travel allowance is paid based on the distance from your current location to your new assignment and is part of the overall compensation package per assignment and will be listed on your Assignment Detail Letter.
What credentials are required for employment?
What is required can vary depending on whether the facility has additional requirements outside of our Credential Checklist. The items Delta Healthcare Providers requires to have on file are determined by Joint Commission and the government. These items include, but are not limited to:
- Copy of acceptable documents from list on I-9 (List A or List B or List C)
- Copy of CPR BLS-clear copy of the front and signed back of the card (Typically through AHA or ARC)
- TB skin test within the past year
- Hepatitis B Declination/3 vaccinations/1 titer
- Copy of voided check or official bank document
- Copy of Auto Insurance (if applicable)
- 3 References that have observed you in a clinical setting in the last year (1 must be a supervisor)
- 10 Panel Drug Screen (We will set this up for you after being placed)
- Delta Healthcare Providers HR documentation
What does Delta Healthcare Providers pay for?
Delta Healthcare Providers pays for your drug screen, DMV record check, and a 7-year Criminal Background Check searched by county with a social security number trace.
What else could be required outside of Delta Healthcare Providers' Credential Checklist?
These items could be required outside of Delta Healthcare Providers’ Credential Checklist:
- State Specific Background Checks
- Additional Immunization Records: MMR-2 immunizations or titers; Hepatitis B-3 immunizations or titer; Varicella-2 immunizations or titer; TDap-immunization within last 5 to 10 years; or Influenza-immunization during the current flu season
- 2-step TB test, TB QuantiFERON
- Competency Testing/Exams
- Fit Test
- Physical or Statement of Health within the past year
- Copies of all current state licensure cards-with number and expiration date
- Copy of current ASHA card (if applicable)
- Additional Client Documentation
- Copy of Diploma (if available)
When will I receive First Day Instructions?
The Wednesday before your start date you will receive an email from your recruiter with the First Day Instructions attached in a PDF format. We always recommend you save a copy of these for your personal records.
What all is included in the First Day Instructions?
The following is included in First Day Instructions:
- Facility Information (contact information and address)
- Reporting Instructions
- Dress Code
- Emergency Contact Information
- Online Worklog Website
How do I log my hours worked?
You should receive an email from Delta Healthcare Providers the Friday night or Saturday morning after you start work explaining how to log into the online work log and log your hours. Your recruiter can also help walk you through this process.
I am having issues logging my hours online. What’s wrong?
There could be a couple of things happening if this occurs:
- If you are using an iPad/smart phone/tablet; log out and use a desktop/laptop.
- Make sure you are under the correct week in the online work log.
- Make sure you have filled out all fields necessary before submitting.
When I log into the online work log, it says I am not scheduled to work. What do I do?
There are times you may be required to use the facilities work log instead of our online system. Please refer to your first day instructions and contact your recruiter.
What are reward days?
You qualify for one reward day after 500 hours worked. This typically equates to one 13-week assignment worked. Reward days are 8 hours of your regular hourly pay and do not include stipends or per diems. Reward days also never expire, meaning if you stop working with Delta Healthcare Providers and come back, you will still have those reward days you have earned to use. To use a reward day, you must give two weeks’ notice to your recruiter and this day also must be approved off by the facility. You earn career Reward Days every 2000 hours. Therefore, if you work 4 full assignments in a year it is likely you’ve earned 5 Reward Days.
What holidays are recognized by Delta Healthcare Providers?
Delta Healthcare Providers recognizes the holiday schedule of the facility you are working at. You are not paid time off for holidays. Should you be scheduled to work on a holiday you have the option to be paid at the holiday pay rate per approval by the facility. If you are scheduled this day off it will be unpaid unless you opt to use an eligible reward day. During a holiday work week, it is Delta Healthcare Providers’ expectation that the facility provides you with ways to make up your hours that week to achieve your typically scheduled work week.
When do I get paid?
You are paid every Friday via direct deposit.
When is my first paycheck?
Your first paycheck will be paid to you the following Friday that you begin working. For example, if you start work on a Monday, your first paycheck will be a week from that Friday. The best way to remember this is that you must work a week to get paid for that week.
How can I view my check stubs?
You can view your check stubs by logging into www.exponenthr.com
What do I do if Delta Healthcare Providers is providing housing?
Address, contact information, and move-in instructions for the lodging will be provided on the First Day Instructions.
If my assignment starts on a Monday, when can I move into my housing? What if my assignment starts on a different day?
You may move into your housing two days prior to your assignment start date. If your assignment begins on a Monday, you may move in the Saturday before. If your assignment begins on a different day, your housing will be ready two days before your start date.
After my assignment ends, when will I move out of my housing?
Your move out date will be scheduled for two days after your last day worked. If your last day worked is Friday, your move out will be Sunday.
I will be traveling with my spouse and our children and will need a larger unit. Will Delta Healthcare Providers arrange this? Will I be responsible for anything?
Delta Healthcare Providers will arrange for any additional furnishings, housewares, or amenities that are required if you will be bringing anyone with you or if you would like an upgraded floor plan. Any costs for additional occupants, upgraded amenities, or larger floor plans will be payroll deducted over three paychecks after you have approved of the charges.
Delta Healthcare Providers will be providing housing for my upcoming assignment. I will be taking a week off during this assignment. What happens to my housing?
Your housing will be maintained by Delta Healthcare Providers during your break. For time off within an assignment, the cost of your housing will be payroll deducted. Please speak with your recruiter for any time taken off.
I have a maintenance emergency. Who do I contact regarding this?
Please refer to your 1st day instructions for maintenance contact info for your rental property. Please contact your recruiter and he or she will reach out to the leasing office/landlord to resolve the issue.
My cable/internet is not connecting. Who do I contact to have this fixed?
Your cable and internet have been arranged by Delta Healthcare Providers. Please contact your recruiter with any issues and we will contact the cable/internet provider to make certain the problem is fixed.
How do I request upgraded cable/internet service?
Delta Healthcare Providers can upgrade your cable/internet through the service provider and will notify you of any additional charges for this service. After you have approved these services and charges, Delta Healthcare Providers will upgrade your service and payroll deduct the additional fees.
Garages and covered parking are available through the apartment complex I am being housed in. How can I arrange to have a garage or covered parking space?
Please notify your recruiter if you would like a covered parking space or garage. The additional fee for this will be payroll deducted each month.
Where do you have job opportunities?
We are a national healthcare recruiting firm representing opportunities in specialties across the United States, from Alaska to Hawaii and across the mainland. New opportunities arrive daily.
How are you qualified to represent this job opportunity?
We are a nationally recognized company who has been listed as Best of Staffing for the past decade! See our reviews on ClearlyRated’s website here.
Do you have positions other than what is advertised on your website?
New opportunities arrive every day. If you would like to be notified by e-mail of new practice opportunities, please contact us here.
If I choose to be considered for a position, what happens next?
Upon your authorization, we will send your resume/CV to the client and proceed with setting up an interview. Our in-house travel agency will set up travel for you and your spouse. All costs are prepaid, so you will not incur any out-of-pocket expenses.
Why don’t you put the locations of your practice opportunities in your advertising?
We represent some of the top opportunities in the country, but we are unable to disclose some of those locations in our initial advertising. There are several reasons:
- Our clients hire us to pre-qualify candidates to ensure that they meet their requirements.
- Clients cannot manage the volume of calls that we receive in response to their opportunities.
- We are a national search firm representing opportunities across the United States; when you respond to an advertisement, we will find out what is important to you. Your ideal practice opportunity could be in a location you wouldn’t initially consider. We may also be able to tell you about additional practice opportunities that match your geographic preferences.
I would like to bring my pet with me on assignment. Will there be a fee for this?
Delta Healthcare Providers encourages you to bring your pet on assignment. If there is a pet deposit and/or pet rent, Delta Healthcare Providers will pay the necessary fees and deposits up front and will payroll deduct these amounts over your first three paychecks.
May I bring more than one pet with me on assignment?
Yes, you may bring more than one pet on assignment with you. Any additional deposits or fees will be paid by Delta Healthcare Providers up front and will be payroll deducted over your first three paychecks.
Are there any pet restrictions?
If your pet weighs more than 20 lbs., please notify your recruiter if you would like to bring them on assignment. Many leasing agents have weight restrictions in place and knowing as much as possible when contacting them will allow us to negotiate for your pet.
I have heard that my pet may be on a restricted breed list. How can I find out if my pet will be able to come with me on assignment?
Please notify your recruiter of your pet’s breed and DHP will search for housing that will accommodate your pet. A list of commonly restricted breeds is listed below:
- Fila Brasileiro
- Alaskan Malamutes
- Doberman Pinscher
- Czechoslovakian Wolfdog
- Neapolitan Mastiff
- Perro de Presa Canario
- Pit Bull
- Tosa Ken
- Perro de Presa Mallorquin
- American Bulldog
What if I encounter a problem or issue the weekend prior to starting work?
We advise to always attempt to contact your recruiter initially. If you are unable to reach them, contact numbers for the account manager of the facility, Vice President of Recruiting, and support services on-call line, are provided in the First Day Instructions.
What is the 50-mile rule?
To qualify for tax-free housing, you must duplicate living expenses. According to IRS Publication 463, a job is considered far enough if you have to sleep away from your tax home, regardless of distance. The 50-60 Mile Rule does not exist in the tax code that allows travelers to qualify for tax-free housing. For more information, please visit traveltax.com.
Will my information be kept confidential?
We will not send your resume/CV or contact information to client facilities unless you have expressed interest in a specific opportunity. Delta Healthcare Providers will not sell your personal information to third parties.
My question is not answered here. Where can I send my question?
Please visit our contact page to find the appropriate place to send your question, and one of our representatives will be in touch with you shortly.